User Guide On Personal Care

When choosing home care agencies there are several points that need to be considered. You’re advised that the care provider visits you at home before starting the service. This will ensure that you are pleased with picking a provider and provide you with the chance to discuss your requirements and let them have the opportunity to see the environmental surroundings in which they’ll be working. If possible, arrange for a person in your loved ones or friend to be in attendance when the provider visits. A good care provider will answer any questions you might have throughout their visit. All agencies produce a statement of purpose setting out their aims and objectives and the nature of the services they provide. If you are employing an agency you need to be given a contract setting out the terms and conditions. The agency should have a confidentiality policy setting out how they will hold and use your individual data.

You ought to be kept informed about any issues relating to your care and you may wish to ask that the member of your family or friend is kept informed also. Staff should treat you with respect and value you as a person and your privacy should be upheld at all times. There must be clear written guidelines and robust procedures in position how the staff is to administer and help with medication. You need to be helped to make your own personal decisions and supported in maintaining your independence

Safeguards for your protection. Home care providers should have procedures set up which protect you and the manner in which you are treated and cared for. This can include policies and procedures that reduce the danger and likelihood of an incident for you or their staff. You will see policies that protect you from any kind of abuse, including physical, emotional, and financial abuse. A policy should be in a place that sets out how staff may handle money in the event that you question them to purchase things or pay bills in your behalf. Check out the below mentioned site, if you are seeking for additional information about care agency cheltenham.


Staff is asked not to accept gifts or cash from their clients and the agency can have clear guidelines to ensure staff does not involve you in lending or borrowing of money or looking after anything valuable on your own behalf. Staff is to ensure that you are safe and secure in your home when they are dealing with you.

This can include an agreement about use of your home. Staff can have ID cards that show a photograph of the care worker, their name, name of the agency, contact information on the agency. A published record is going to be kept by the agency staff of the care that’s been provided including any changes in your quality of life and any accidents which have occurred.

As part of the agency visit, they will carry out risk assessments of the property in addition to a manual handling assessment. This will identify how they can help move you safely. Staff is going to be fully trained on using equipment like a hoist to simply help bear your weight safely. Paying a property care agency. You will undoubtedly be supplied with a clear indication of costs for the agency services. Many agencies charge different rates for weekdays, evenings, and weekends. There is often an increased rate on bank holidays.

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